Shipping

SHIPPING IN U.S.
All clothing and printed items are made to order by our USA-based printers and processed in 7-10 business days. Beds, Whisker boxes and play mats are sent directly from their makers in USA. Other items are shipped within 24-48 hours from our home/office in Asheville, NC.

LOST/STOLEN/EXCHANGES/REFUNDS 
We cannot replace or refund "missing packages" once they've been "delivered" to the address as shown in tracking. This is something that will have to be managed with the package delivery service/USPS.

However, if you receive incorrect order or order is damaged, we'll re-ship at no charge. All printed items (clothing) can be exchanged if you pay for shipping. 

INTERNATIONAL SHIPMENTS
Once shipment has left USA, we cannot be responsible for duties/taxes placed on your purchases.  

Thanks for your understanding.