Returns & Exchanges

RETURNS/EXCHANGES

As a (very) small business with only two people, we work hard to curate a collection of top quality products that you and your cats will love. We strive to keep prices fair in order to compete with big box stores like Chewy and Amazon. Unfortunately, we aren’t able to compete with their broad return/exchange policies.

If for any reason you’re unsatisfied with your order, please email us at roarpdx@gmail.com to discuss your concerns.

RETURNS

We accept returns on some items* within 14 days of the receipt of your order.

Merchandise to be returned must be unused and in like-new condition, which means free of cat fur, with tags attached and in original packaging when applicable.

Please note: we do not cover the cost of shipping any returns back to us unless you have received an incorrect, defective, or damaged item. We encourage you to get tracking numbers, as we can’t process returns for items that we don’t receive.

For incorrect, damaged, or defective merchandise, we will reimburse shipping charges incurred to send the item back to us. Reimbursed shipping charges are not to exceed the published USPS First Class rate for the weight of the package. Please contact us at roarpdx@gmail.com to provide details.

Once we receive the item to be returned and verify the condition of the item, we’ll refund you the purchase price by issuing a store credit. Please note that original shipping fees will not be refunded. We reserve the right to refuse to issue credit for any item that has been used, misused or damaged.

After our 14 day return window has passed, items with manufacturing defects must be sent directly to the specific manufacturer in accordance with their warranty terms.

*We’re unable to accept returns for the following: cat toys, grooming supplies, cat beds, gift certificates, and all SALE items.

EXCHANGES

We accept exchanges on some items* within 14 days of the receipt of your order.

Merchandise to be exchanged must be unused and in like-new condition, which means free of cat fur, with tags attached and in original packaging when applicable. Original shipping charges are not refunded.

Unless you’re exchanging an incorrect, damaged, or defective item, you’ll be responsible for covering shipping costs. We encourage you to get tracking numbers, as we can’t process exchanges for items that we don’t receive. We’ll cover the cost of shipping the replacement item back to you.

For incorrect, damaged, or defective merchandise, we will reimburse shipping charges incurred to send the item back to us. Reimbursed shipping charges are not to exceed the published USPS First Class rate for the weight of the package. Please contact us at roarpdx@gmail.com to provide details.

Once we receive the item and verify its condition, we will process the exchange and send you the new item. We reserve the right to refuse to issue an exchange for any item that has been used, misused or damaged.

After our 14 day exchange window has passed, items with manufacturing defects must be sent directly to the specific manufacturer in accordance with their warranty terms.

*We’re unable to accept exchanges for the following: cat toys, grooming supplies, cat beds, gift certificates, and all SALE items.

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HARNESS RETURNS/EXCHANGES

We encourage you to measure your cat and use sizing guidelines to determine best fit. We understand that sometimes this can be difficult.
That said, if you put the harness on and know right away that it’s the wrong size, you can package it back up and return/exchange it within 14 days of receiving your order.
The harness must be in like-new condition, which means free of cat fur, with tags attached and in original packaging.
Note that all sale items are final sale.

We’re unable to accept returns/exchanges for harnesses that have been worn outside.

Unless you have received an incorrect or defective item, please note that you are responsible for covering shipping costs of sending the harness back to us. We encourage you to get tracking numbers, as we can’t process returns or exchanges for items that we don’t receive. We’ll cover the cost of shipping the new harness to you.

Once we receive the harness and verify its condition, we will process the return/exchange. Returns will be issued a store credit. We reserve the right to refuse to issue a return/exchange for any item that has been misused or damaged.

Please email us at roarpdx@gmail.com to initiate the return/exchange process.